John Crombie, Executive Managing Director, Retail Services, Canada, talks about the growing trend of
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It is a massive struggle for a retail business to find the right balance between e-commerce, brick a
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Salesforce’s John Strain shares new data on where and why shoppers choose to buy. A new survey of 10
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The retail industry secures the fifth position as an industry and is the second largest employer aft
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The retail bank operated several call centres to service its core retail customer base. This covered
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Changing consumer shopping patterns are driving broad changes in the retail landscape. E-commerce ha
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Mobile devices have achieved full market penetration and rich service levels in most, if not all, EU
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