• By Julien Rio
• 29 Oct, 2019

The boundaries between physical and online stores are increasingly blurred, but customer care must also adapt to this evolution. Just as it is unthinkable to have a store without a salesperson, it is essential for brands to adopt channels to support customers during their online purchases. Live-chat: increase your conversions by assisting your customers According to a study, 44% of customers believe that getting live answers to their questions when shopping online...
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