How retailers can give consumers the personal care they expect

Most people can name a negative experience they've had with a brand, and along with it usually comes a declaration of why they will never return to that company. According to the ACSI's latest Retail Report, shoppers are often unhappy with the customer service they receive, referring to it as "lackluster" and "underwhelming."As the job market grows tighter, finding the right talent has proven challenging...
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