The Changing Metrics of Retail Success
However, “We could go away at any minute,” said Walmart CEO Doug McMillon in mid-November. And then he added at that CNBC event: “I didn’t understand how much of a digital transformation was needed (when I first started). That is still underway.” McMillon became CEO in 2014. The carnage in brick-and-mortar retail is staggering. Roughly 20,000 stores have closed in 36 months. And according to UBS, another 75,000 will close by the end of 2026.
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