What Retail Executives Will Focus on in 2020

As we move further into 2020, retail executives continue to respond to the ever-growing expectation for differentiated customer experiences and margin growth. North Highland’s annual Beacon survey of industry executives indicates that two themes will be top of mind for 2020: Customer Experience (CX): 93 percent of retail leader cite this as a 2020 strategic priority.Operational Efficiency (OE): 85 percent of retail leaders cite this as a 2020 strategic priority.
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