Costco surpasses Amazon in customer satisfaction survey

Costco has bested Amazon in consumer satisfaction among online retailers, according to the latest American Consumer Satisfaction Index report. Since 2010, Amazon has held the number one spot but dropped 4% this year to a score of 82 while Costco reached 83 out of 100. The report cites Costco's Kirkland brand as a key driver for the change. Among supermarkets, Trader Joe’s and Wegmans hold the top spots, despite satisfaction for the supermarket category falling 1.3%. Walmart...
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