No free returns? More than half of shoppers won't buy

Now that returns are the new normal, more shoppers are factoring returns into their purchasing decisions, according to a March report from Klarna, a Stockholm-based payments company. The report found that 82% of shoppers thought returns were a routine part of shopping. Consumers are very wedded to free returns. Out of the 2,000 respondents, 84% said they would be more likely to buy from a store that offered free returns, but 62% of shoppers said they wouldn't make...
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