Customer centric Ecommerce Delivery vital says Consignor
Ecommerce delivery was largely driven by couriers from the pre-internet age accustomed to working business hours delivering to businesses who also had regular opening times. I recall a time when some couriers point blank refused to delivery to domestic addresses whilst other charged a premium as they know consumers can be out, live down little country lanes which larger trucks couldn’t navigate, and frankly were a pain compared to a goods in delivery bay or a company with a receptionist...
Read more...