• By Robert Hetu
• 09 Dec, 2019

Customers are demanding greater levels of contextualization of products and services. Retail CIOs can leverage intelligence to capture deeper insights, anticipate customer needs and proactively deliver across every touchpoint. Retailers must reinforce their store’s position as an integral part of delivering unified commerce. Our recent research Predicts 2020: Consumers Determine Retail Success Well Before the Sale expands on the 5 predictions from our Gartner team on the future of retail.
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